The Development of an Automated Response System Using AI Chatbot to Support and Resolving Network-Related Problems at Thai University
Sangtong Boonying, Suwit Somsuphaprungyot, Anek Putthidech, Amnaj Sookjam, Parinya Natho · Asian Conference on Education official conference proceedings/ACE · 2025
This research aims to design an automated response system using an AI Chatbot to diagnose internet connectivity problems in higher education institutions. The focus is developing and implementing a system to respond to and advise university staff and faculty regarding internet connectivity issues. Users are allowed to request help troubleshooting at any moment. The system