Leaving No One Behind: An Agenda for Voice-based Engagement of Remote Communities
Md. Adnanul Islam, Patrick L. Olivier, Delvin Varghese · 2024
Voice-based digital platforms are increasingly recognized as powerful tools for fostering community participation and bridging digital divide. These platforms offer unique opportunities for engaging distributed communities, especially those with limited digital literacy and internet access. Despite their potential, the comprehensive impact of voice-based platforms is constrained by challenges concerning design inclusivity, sustainability, and stakeholder empowerment. This systematic review critically examines existing voice-based platforms, identifying key challenges and opportunities for enhancing their effectiveness. Our review reveals that innovative participation archetypes, when supported by inclusive design and robust policy frameworks, can significantly enhance community engagement. Additionally, sustainable business models and stakeholder empowerment are crucial for the long-term viability of these platforms. This study provides actionable insights and a research framework for ICTD researchers and practitioners, emphasizing the need for inclusive, sustainable, and contextually relevant design and development of voice-based solutions to drive sustainable social change and promote digital equity.