A systematic review of using immersive technologies for empathic computing from 2000-2024
Umme Afifa Jinan, Niloofar Heidarikohol, Christoph W. Borst, Mark Billinghurst, Sungchul Jung · Empathic Computing · 2025
Aims: To give a comprehensive understanding of current research on immersive empathic computing, this paper aims to present a systematic review of the use of Virtual Reality (VR), Mixed Reality (MR), and Augmented Reality (AR) technologies in empathic computing, to identify key research trends, gaps, and future directions. Methods: The PRISMA methodology was applied using keyword-based searches, publishing venue selection, and citation thresholds to identify 77 papers for detailed review. We analyze these papers to categorize the key areas of empathic computing research, including emotion elicitation, emotion recognition, fostering empathy, and cross-disciplinary applications such as healthcare, learning, entertainment and collaboration. Results: Our findings reveal that VR has been the dominant platform for empathic computing research over the past two decades, while AR and MR remain underexplored. Dimensional emotional models have influenced this domain more than discrete emotional models for eliciting, recognizing emotions and fostering empathy. Additionally, we identify perception and cognition as pivotal factors influencing user engagement and emotional regulation. Conclusion: Future research should expand the exploration of AR and MR for empathic computing, refine emotion models by integrating hybrid frameworks, and examine the relationship between lower body postures and emotions in immersive environments as an emerging research opportunity.