Facial Recognition Technology for Seamless Check-In and Personalized Guest Service
Nilesh Ratnoday, Naiya Rana Ratnoday, Charvi Sharma, Muskan Saxena, Dhiraj Kumar, Aadity Banerjee · Cuestiones de Fisioterapia · 2025
Facial recognition technology (FRT) is fundamentally reshaping the hospitality landscape, offering streamlined check-in processes, and enhanced personalized guest services. This paper explores the implementation of biometric solutions, highlighting how FRT effectively reduces queues by allowing guests to check in without traditional identification methods, thereby minimizing wait times and improving overall guest satisfaction. Moreover, integrating FRT promotes security by ensuring that only authorized individuals can access restricted areas within hotels. However, the adoption of this technology is not without challenges; important ethical and privacy concerns arise from its use. As FRT relies on sensitive biometric data, issues surrounding data collection, consent, and potential misuse must be addressed. This paper also examines the implications of regulatory frameworks, such as the General Data Protection Regulation (GDPR), which mandate strict adherence to data protection principles. By critically assessing both the benefits and challenges associated with facial recognition systems in hospitality, this research aims to provide a balanced view on creating innovative, secure, yet ethical guest experiences in the modern hotel industry. Ultimately, this study underscores the need for responsible practices in the deployment of biometric solutions.