Simplifying Customer Interaction with an Integrated Chatbot Solutions for Restaurants
R. Allen Joseph, R. Gayathri, R. Kabila Sri, S. Dharshini · 2024
The main innovation behind this paper is a new chatbot solution for health and diet promotion in restaurants. Developed with advanced Natural Language Processing (NLP) and AI technologies, the chatbot simplifies communication between diners and restaurant services resulting in major improvements for customer satisfaction. Although restaurants chatbots still need more improvement in terms of broader scope toward people with a bit health consciousness diet, current studies reveal the ability to leverage this tool for better operational andcustomer experience. All in all, this chatbot is distinguished by recommending menus that are personalized to the dietary preferences and restrictions of its customers so as to ensure they are given options when it comes down to their health where a meal plan can be applied. In addition, the chatbot supplies detailed nutritional data over every menu item to make it easier for customers when making healthier choices. Packed with these essential features, the chatbot enhances the overall dining experience for users and boosts health awareness in restaurants. This focused service is an example of howAI can create a healthier food space for diners.