Study on the Interactive Design of Public Guidance Systems Based on the Design Thinking Behavior Model
Shengxuan Zhang, Zainudin Siran, Hew Soon Hin, Na Zhang · Frontiers in Interdisciplinary Applied Science · 2025
This study explores the interactive design of public guidance systems based on the Design Thinking Behavior Model (DTBM). By analyzing user behaviors and thought processes, the research aims to optimize the design of public guidance systems to enhance user experience and system efficiency. Using Changsha Subway in China as a case study, the study identifies existing problems in the guidance system and proposes optimization strategies. The findings indicate that the DTBM can effectively improve the functionality and usability of public guidance systems, providing theoretical support and practical references for the development of smart cities.