AI in Public Services
Saroja V. B. N. H. Achanta · Advances in public policy and administration (APPA) book series · 2025
Artificial Intelligence (AI) is transforming public services across sectors. In healthcare, AI-driven tools enhance diagnostics, predictive analytics, and personalized treatments. Machine learning algorithms predict disease outbreaks and optimize patient care. Education benefits from AI through adaptive learning platforms, which tailor content to individual students, boosting engagement and academic performance. In transportation, AI streamlines traffic management optimizes routes, and enables autonomous vehicles, reducing congestion and accidents. Public safety uses AI in crime prevention, surveillance, and emergency response systems, improving response times and accuracy in detecting threats. While AI enhances efficiency and innovation, ethical concerns arise, such as data privacy, algorithmic bias, and accessibility. Ensuring equitable access and transparency in AI implementation is vital to its sustainable integration into public services.