ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW
Kamala Kannan Munusamy Ethirajan · INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY · 2025
This comprehensive technical article examines the implementation and impact of ServiceNow's Virtual Agent in modern enterprise service delivery. It explores how organizations are leveraging AI-driven virtual agents to transform their service operations across IT, HR, and customer service domains. The article covers the Enhancing Service Delivery Through ServiceNow's Virtual Agent: A Technical Overview