Re-thinking Decision-Making in Cybersecurity: Leveraging Cognitive Heuristics in Situations of Uncertainty
Thierry Schaltegger, Benjamin Ambuehl, Kurt A. Ackermann, Nico Ebert · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2024
The prevailing consensus in cybersecurity is that individuals' insecure behavior due to inadequate decision-making is a primary source of cyber incidents.The conclusion of this assumption is to enforce desired behavior via extensive security policies and suppress individuals' intuitions or rules of thumb (cognitive heuristics) when dealing with critical situations.This position paper aims to change the way we look at these cognitive heuristics in cybersecurity.We argue that heuristics can be particularly useful in uncertain environments such as cybersecurity.Based on successful examples from other domains, we propose that heuristic decisionmaking should also be used to combat cyber threats.Lastly, we give an outlook on where such heuristics could be beneficial in cybersecurity (e.g., phishing detection or incident response) and how they can be found or created.