The Role of Humanoid Robots in the Retail Sector with Special Reference to Pepper and Cruzr
Shirly Rex, Shikhil Domingo · 2025
This chapter explores the function of humanoid robots in the retail industry, emphasizing how they affect consumer engagement, operational effectiveness, and customer service. Two humanoid robots, Pepper and Cruzr, are specifically mentioned because they are two of the most popular robots in retail settings. The chapter explores the functions of these robots, their integration into retail environments, and the general customer experience. With a focus on customer engagement, operational sustainability, and the future of automation in retail, it also examines the possible advantages and difficulties of integrating humanoid robots into the workforce. The study evaluates how well these robots are transforming retail services using qualitative technique using case studies.