Empowering Virtual Assistant through Comprehensive Client Interview Training
John Nove B. Olid, Kristine T. Soberano · International Journal of Computer Science and Mobile Computing · 2025
Virtual assistants (VAs) have become increasingly essential in various industries, offering vital support to businesses and individuals globally. As the demand for VA services continues to rise, ensuring that professionals in this field possess the necessary skills is crucial. This study focuses on the effectiveness of a comprehensive client interview training program for VAs. Utilizing quantitative research with a descriptive design, the study employed purposive sampling to select participants. Data was gathered through pre- and post-training assessments, client feedback surveys, performance metrics, and confidence level surveys. Statistical analysis revealed significant improvements in interview skills, client satisfaction, overall performance, and participant confidence levels following the training. Results indicate that the training program effectively enhanced VAs' ability to conduct interviews, deliver satisfactory services, and build stronger client relationships. This study emphasizes the importance of targeted training initiatives in the professional development of virtual assistants and their contribution to business success.