AIXE. A Method to Evaluate the UX of Systems Integrating AI
Davide Spallazzo, Martina Sciannamè, Mauro Ceconello · SpringerBriefs in applied sciences and technology · 2025
Abstract The chapter frames the AIXE (AI user eXperience Evaluation) scale, a statistically validated questionnaire to assess the UX of AI-infused products, describing its development process as well as its validation. AIXE is composed by 33 questions with 4 ordinal Likert-scale answers, organized around 12 descriptors related to the UX of the target systems. The questionnaire is meant to be proposed to the intended users of AI-infused products to quantitatively analyse the user experience they convey. The chapter further illustrates how the scale can be applied, its limitations and future opportunities.