DIGITAL TRANSFORMATION IN WASTE MANAGEMENT CUSTOMER SERVICE: LEVERAGING AI AND AUTOMATION FOR IMPROVED CLIENT INTERACTIONS
Sharath Akula · INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING & TECHNOLOGY · 2025
Digital transformation is revolutionizing customer service within the waste management industry, marking a significant shift from traditional call centers to AIdriven solutions.This article examines how artificial intelligence, automation, and selfservice portals are reshaping client interactions in waste management operations.Through analysis of implemented systems across various waste management organizations, this article explores how machine learning algorithms, natural language processing, and predictive analytics are streamlining service requests, reducing response times, and enhancing operational transparency.This article demonstrates that integrated digital platforms not only improve customer satisfaction but also drive operational efficiency through data-driven decision-making. Digital Transformation in Waste Management Customer Service: Leveraging AI and Automation for Improved Client Interactions