A Systematic Review and Analysis on the Potentials and Challenges of GenAI Chatbots in Higher Education
Ketmanto Wangsa, Nitirajsingh Sandu, Shakir Karim, Mahmoud Elkhodr, Ergun Gide · 2024
AI in education has been advantageous for both learners and teachers. Yet, some key things require exceptional skills to make it accessible and fully functioning. This paper discusses the potential and drawbacks of AI and the impact of GenAI chatbots in higher education. We examined 20 scholarly articles from the PRISMA systematic review. The findings indicate the benefits of AI for higher education, including career opportunities, positive learning outcomes, personalised learning, learning support, detection of plagiarism, real-time feedback, and an enhanced teaching experience for teachers, while the drawbacks suggest limited technologies, privacy, and ethical concerns, plagiarism, loss of jobs, biased algorithms, and readiness and competencies are the challenges. We also explored generative AI chatbots to provide more comprehensive AI applications in higher education. This research is suitable for those who would like to investigate the usefulness of GenAI for higher education.