Applying Keyword Extraction Techniques on Customer’s Feedback of a Software Product to Accelerate Agile Based Development
N. Bhatia, Jitendra Singh, Vandana · 2024
Keywords or key-phrase extraction is an important task in almost all the scenarios where natural language processing is required. Present paper analyses various keyword extraction techniques for improving a softwareproduct, taking into consideration an agile based development approach. Feedback, reviews given by customers are always written in an unrestricted natural language. If we are able to extract keywords from this feedback, at predevelopment stage, quality of a software can be improved, and it would be saving efforts and time of developers. Keywords provide a quick review about sentiments, prioritize customer needs, enhance user experience, provide marketing insights and also analyse the trends. Change-request submitted in last stages of development process require a lot of reworks. Hence this work can be beneficial in agile based development process to develop an end product which incorporates suggestions given by users.