Unlocking Real Value with Copilot
Jacob Sanford, Sandar Van Laan, Jared Matfess, Thomas Flock · 2024
This chapter discusses how to build the business case for Copilot for Microsoft 365 and how to position this with the leadership team. It explains measuring business value using both quantitative and qualitative measures. The chapter covers how to map out business processes to help identify tasks that can be augmented with artificial intelligence. Executive summary is the first thing that stakeholders will read; therefore, it is important to capture their attention immediately and concisely explain the key points of the business case. When documenting the business objectives, describing how this project aligns with the organization's strategic priorities is important. The chapter focuses on creating a business case for investing in Copilot for Microsoft 365, using the Copilot Adoption Dashboard to monitor usage, building surveys using Viva Pulse to capture qualitative data, leveraging Prompt Buddy to show real-world use cases of Copilot, and, finally, reporting the collective findings to the stakeholders.