Review-Pulse: A Dashboard for Managing User Feedback for Android Applications
Omar Abdelaziz, Zadia Codabux, Kevin A. Schneider · 2024
Due to the large volume of data and its unstructured nature, managing user feedback via application (app) reviews is a significant challenge for Android developers. This study presents a dashboard to streamline this process using advanced machine learning and analysis techniques. The dashboard employs a fine-tuned Generative Pretrained Transformer (GPT-3.5) model to detect and categorize issues in user reviews automatically. Additional dashboard features include sentiment and toxicity analysis to provide insights into user emotions, potentially negative feedback, and code analysis to identify code smells across different app versions. We conducted a pilot study to evaluate the usability and effectiveness of the dashboard. The results indicate that the dashboard is user-friendly and effective in helping developers manage user feedback and monitor code quality. However, certain limitations were identified, such as dependency on the quality of training data and potential inaccuracies in sentiment and toxicity analysis. This dashboard aims to aid developers in effectively managing app reviews, prioritizing issues, and maintaining high app quality to improve user satisfaction. Tool URL: https://tdresearchgroup.github.io/Review-Pulseldashboard/ Demo Video: https://youtu.be/cT6su8dqh2g