Nurturing Information Security Awareness in Work-from-Home Environments. Insights from Global Business Services Centres
Liana-Elena Anica-Popa, PELĂU Corina, Sînziana-Maria Rîndașu, SAVA Gabriela · ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH · 2024
Work-from-home (WFH) scenarios implemented during and after the pandemic boosted the cyber-threats and unexpectedly transformed the business environment.Our study investigates the relationship between employees' information security awareness (ISA) and WFH determinants within Global Business Services centres (GBS).The purpose is to provide insights useful to nurture the workforce's ISA in post-pandemic WFH approaches.We collected the data through a questionnaire sent to professionals from GBSs based in Romania.Using a partial least squares structural equation modelling analysis, we investigated the impact of Work Engagement and Internal Service Quality as ISA drivers.Deepening understanding beyond behaviour-based theories through such a construct is, to our knowledge, an original approach.Our results showed that Work Engagement components, Absorption and Dedication, influence ISA.The need for managers to acknowledge, as cybersecurity requirements, not only the IT infrastructure cyber-resilience, but also the employees ISA, was also stressed and argued.