Crew Management Support application for Operation Managers and Boosting System Security
Toshihiro Uchibayashi, Chinasa Sueyoshi, Yoshihiro Yasutake, Hideyuki Satomura, Kentaro Inenaga · 2024
Regional public transportation services in Japan, including buses and taxis, face challenges such as crew shortages. This is attributed to a combination of factors: a decline in demand due to the Corona disaster and an aging workforce caused by the inability to attract new crews. Despite these challenges, regional public transportation relies heavily on minimal revenue streams like fixed fares. The primary source of funding is not fare revenue but subsidies from local governments overseeing these services. Consequently, these services constantly grapple with financial strain, compelling management to strike a delicate balance. To maintain timely operations amidst personnel shortages, the workload per individual often increases, placing undue pressure on operation managers responsible for crew management as per legal and regulatory guidelines. To alleviate this issue, we developed an crew management support application specifically for these managers. Given that the application manages sensitive personal and driver information, security considerations are paramount. This paper presents the developed support application and delves into its security implications.