DEVELOPMENT OF AN INTELLIGENT CHATBOT FOR A LIBRARY BASED ON THE RASA FRAMEWORK
V. D. PAUSTYANOV, Natalya A. Moiseeva · Applied Mathematics and Fundamental Informatics · 2024
Intelligent chatbots are an excellent addition to the information platforms of institutions focused on interacting with people in the context of the digital transformation of the social sphere of society. In accordance with this trend, various libraries are introducing chatbots into their technological sphere in order to provide better library and information services to visitors, optimize the time and labor costs of library staff. The article explores the possibilities of chatbot technology and their application in the library. It is described RASA tools in the field of natural language processing, which were used to develop a library chatbot. It is demonstrated the chatbot functionality using specific examples.