A Systematic Literature Review: The Impact of People, Process, and Technology on InsurTech
Jessicania Windari, Yulia Ery Kurniawati, Rhisa Adika Putri · 2024
The emergence of the 4.0 age has given rise to many fintech companies, some of which have combined with the insurance sector, a phenomenon known as InsurTech. About 2022, InsurTech started to take off, primarily by utilizing Artificial Intelligence (AI) and machine intelligence. Based on the Systematic Literature Review (SLR) approach, it is found that there is still a shortage of academic research on InsurTech. This study aims to close the gap by thoroughly examining the relationship between fintech, InsurTech, and emerging technologies using the Vos viewer software as a tool for SLR. From this research review, we can get results about the influence of In sur Tech on the insurance sector in the future. Because there is still a lot of confusion about insurance out there