Optimizing Success: Analyzing Key Factors and Improving the Info BMKG Application
Jeanette Aurelia Siswanto, Go Cindy Agustine Sugiarto, Afina Salma, Shanon Graciella Joy Soesilo, Sugiarto Hartono · 2024
Indonesia faces significant risks of natural disasters, ranking second globally for disaster vulnerability. With frequent occurrences of earthquakes in several areas in Indonesia, the need for efficient early warning systems is paramount. The “Info BMKG” app by BMKG aims to fulfill this need by providing weather, climate, and earthquake information. However, user reviews indicate inefficiencies, prompting this study to analyze its success factors using the Delone and McLean model. The research explores dimensions such as System Quality, Information Quality, Early Warning System Success Factor, Intention to Use, and User Satisfaction to identify areas for improvement. User Satisfaction is a popular metric for evaluating the information system success. This research found that information quality and EWS success factors had effect on users' intention to use, which in turn significantly influences on user satisfaction when using the application, while system quality had no effect on intention to use. The result of this research aims to guide BMKG in enhancing application performance, ensuring accurate information dissemination, and improving user experience, ultimately bolstering disaster preparedness and response.