Shedding Light on Glowapp: A Usability Test Evaluation for Enhanced User Experience
Sergio Sergio, Immanuela Puspasari Saputro, Yulius Denny Prabowo, Voice Esther Ticoalu, Karunia Agung Mahardini · 2024
Cosmetics is one of the emerging industries in Indonesia. Cosmetology is the practice of using cosmetics and cosmetic products to alter the appearance of the face. When applying makeup, it is essential to tailor it to the occasion and consider the facial structure. Applying appropriate cosmetics may enhance self-assurance. According to the questionnaire findings, women apply makeup more than twice. However, not all of them possess the talent to apply makeup on themselves. They struggle to locate a makeup artist with a style and availability that meets their requirements. Glowapp was developed with booking functionalities. Customers will find it more convenient to schedule an appointment. Blackbox testing was utilized to assess the functionality of the system. The results indicate that the features performed effectively and satisfied user requirements. The usability test is conducted by integrating the eight golden guidelines and ISO-9241-11. The goal is to reduce the time respondents spend filling questionnaires while maintaining usability principles to ensure more accurate answers. Glowapp has a performance score of 93%, with efficiency scoring the highest and effectiveness scoring the lowest.