Analysis of User Complaints of the Air Force Weapon System Using Text Mining
Hyewon Hwang, Young-Jin Kim, Jeonghwan Jeon · Journal of the Korea Institute of Military Science and Technology · 2024
User complaints are occurring due to the inability to meet user needs, such as the performance and ease of use of military supplies. Over the past five years, an average of 1,115 user complaints have occurred, and the Defense Agency for Technology and Quality(DTaQ) is handling the complaints collected from the requesting military. This user complaint information is accumulated as unstructured data in the Quality Information Service(IQIS) and Excel, making systematic analysis difficult. Therefore, this study aims to identify the status of user complaints related to air weapon systems using network analysis. This research is significant as it quantitatively analyzes user complaint data through the analysis of unstructured data, and the results are expected to serve as reference material for future quality assurance activities and user complaint handling.