10 Impact of Artificial Intelligence on Library Services: Reflections on a Practical Project
Neli Tshabalala · 2024
The industrial revolution typology has been used to describe the impact of various technologies on all aspects of society. The fourth industrial revolution (4IR) denoting the rapid technological change which has occurred in the 21st century is seeing a transition to the fifth industrial revolution (5IR) which promulgates the integration of traditional and new technological systems along with sustainability. The technological changes and fresh perspectives have enabled a paradigm shift within libraries from the provision of traditional services to online services with implications for future library operations including the application of robotics. This chapter describes a project on the development of an autonomous robot assistant as part of new eservices and technological infrastructure integrating library systems and services to improve efficiency and effectiveness at the North-West University in South Africa. The project explored the impact of artificial intelligence (AI) within the University, examined the views and perceptions of stakeholder groups in determining and implementing innovative tools suitable for supporting teaching, learning, and research, and investigated the process and impact of implementing AI along with the legal and ethical issues and administrative concerns. The findings indicated that AI enables creative thinking that can transform library and information services to enhance user experiences. AI presents an opportunity to develop self-help tools for library users and add value to the library’s online presence. Embracing automated business processes using AI within the Library improves operational efficiency. AI has the potential to transform library services and operations.