Enhancing Guest Experience and Data Security in Hospitality
Ankit Dambhare, Varinder Singh Rana · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2024
This chapter examines how blockchain technology has a significant impact on data security and visitor experience in the hospitality industry. Blockchain provides a transparent and decentralized solution in a time when data security and trust are critical. This chapter clarifies blockchain's significance in transforming visitor interactions and protecting private data by going over its fundamental ideas and features. An unchangeable ledger system in blockchain technology serves as a basis for open and unhackable guest management systems. Hospitality businesses may increase operational efficiency and client happiness by using smart contracts to automate tasks like reservation and feedback gathering. Additionally, guest data security and privacy are guaranteed by blockchain's cryptographic algorithms, which reduce the possibility of breaches and unauthorized access. This chapter demonstrates the benefits and practical implications of blockchain implementation in hospitality environments using case studies and real-world experiences.