Exploring the applications and impacts of voice assistants: a comprehensive review focused on education and academic services
Francismar Nascimento da Silva, Regina Célia Coelho, Walfran R. V. C. de Araújo, Carlos Godoy · RENOTE · 2024
This systematic review aims to evaluate the applications and impacts of voice assistants (VAs) in supporting academic services. Searches explored the use of VAs in educational environments and for providing academic services in scientific databases (articles published from 2018 to 2023). The analysis of 25 articles reveals a predominance of exploratory applications and a scarcity of VA integrations with current academic systems. Concerns about data privacy and security were recurring themes, while the positive pedagogical impacts of audiovisual applications in academic services still lack solid evidence.