Integration of blockchain in e-government system: systematic literature review with bibliometric visualization
Rasheda Akter Rupa, Rabeya Sultana · Bangladesh Journal of MIS · 2024
Government systems in different countries have experienced a vital evolution, particularly in public service delivery. Blockchain introduced innovation in the e-government system by emphasizing the transparency of transactions, immutability, and identity management. This study uses a systematic literature review and bibliometric analysis to address the benefits and challenges of adopting blockchain in e-government systems. The results encourage government officials and citizens to adopt blockchain to accomplish government activities. A total of 249 papers from the primary databases, i.e., IEEE Xplore, Scopus, and ACM, were scrutinized to be selected into 21 appropriate publications for full-text reporting using the PRISMA flowchart. Bibliographic data were accumulated and investigated consequently to develop network visualization using VOSviewer 1.6.19. Blockchain provides two-fold benefits to the e-government system, i.e., benefits to citizens and benefits to government bodies. Blockchain engages citizens in the service delivery process, ensures trust, enables access to government facilities easily, and maintains self-sovereign identity and secure data. Blockchain provides transparency and accountability among the agencies and ministries of government and facilitates cross-border activities. Having enormous benefits, governments face various challenges in using blockchain in the public sector. Based on the full-text analysis, blockchain implementation challenges are classified as technological, organizational, and environmental challenges. Government bodies should adopt blockchain to reap the benefits and address the challenges of implementing blockchain.