Catalogue des services, 3 regards croisés sur sa mise en oeuvre et son cycle de vie
Christophe Saillard, Eric Sand, Yannick Monclin · HAL (Le Centre pour la Communication Scientifique Directe) · 2015
With major changes experienced by our organisations in recent years (mergers between institutions, research and higher education centres [PRES], university and establishment communities [COMUEs], conversion to IT departments, etc.), IT teams had to reorganise and change their operations, often along with expansion and diversification of the complex perimeters to handle.It appears that the service catalogue was the tool implemented by three universities (Lorraine, Reims Champagne-Ardenne and Strasbourg) to approach multi-level conversions: * in relationships with users; * in the development of internal organisations; * in the migration from a technical culture to a "service" culture for IT engineers; * in modifications to the IT system related to the structuring nature of the services’ content.The presentation will therefore explain expected and achieved goals, implementation methods and catalogue life cycle via concrete examples from different institutions regarding: * size and organisation of IT teams; * context during catalogue implementation; * goals achieved; * current assessments.Finally, we will explain the expected medium-term perspectives from our institutions to introduce new conversions.