Artificial Intelligence and Blockchain: The Future of Financial Services Technology
Shubhi Singh, Meenakshi Sharma, Neha Khetwal, Arpit Walia, Lalit Mohan Goyal, Vasim Ahmad · 2024
This has in fact given rise to new digitalisation technologies, predominantly Artificial Intelligence and Blockchain, which are disrupting the traditional financial services. Fintechs are using AI and blockchain to disrupt and innovate all of their previous business models. The study utilizes conceptual and secondary data to examine how AI and blockchain are digitizing financial services. However, a critical shift in the technology landscape of financial services is in the trend of increasing use toward combining Artificial Intelligence (AI) with Blockchain technology, looking for better security, efficiency, and personalized delivery of financial services in a manner that continues to hold the core challenges associated with traditional financial ecosystems. AI and Blockchain will merge to introduce a new era of innovation, efficiency, and security to the financial sector. Thus, the complementarity of the capabilities of AI with the domain of Blockchain, in areas of resilience, accessibility, and, in fact, user-centeredness through computational, predictive, Json-based, and automated means. The partnership will result in more intelligent, safer operations, with all of these innovations also opening up avenues for innovation, financial inclusion, and better customer service. The unfolding of this technology convergence behoves industry leaders, policymakers, and technologists to further develop an ecosystem that now enables maximization of benefits and minimization of risks to easily provide financial services to all, making them clear and better suited for their needs. The study explores how AI and Blockchain can unite in the banking industry; it focuses on realizing the role of the two technologies in transforming the traditional financial infusion, processes, and customers’ experiences. It also found that AI and Blockchain significantly influence the digitalization of financial services, particularly in security, customer support, and accessibility.