Service robot performance and hospitality employees’ job loss insecurity and turnover
Muddassar Sarfraz, Heesup Han, Larisa Ivaşcu, İlknur Öztürk, Muhammad Ali Raza · Innovation The European Journal of Social Science Research · 2024
Robots have gained researchers’ attention as new technologies advance in the hospitality industry. In recent years, the worldwide demand for automation has caused the idea of serving robots to raise business sustainability through technological innovations. This study aimed to analyze the efficacy of service robots on employee job loss insecurity and turnover intention. A convoluted mediation and moderation mechanism among study constructs is uncovered using a quantitative process. Our results demonstrate that robot performance efficacy positively relates to robot perceived usefulness and speed of service and positively affects employees’ job loss insecurity. Robot perceived usefulness and speed of service mediate the relationship between robot performance efficacy and employees’ job loss insecurity. The study’s findings also revealed the effect of job loss insecurity on turnover intention. Psychological aspects positively mediate the relationship between job loss insecurity and turnover intention.