Research on Data-Driven Aviation-Product Service-Quality Evaluation Method
Jiake Li, Xinyu Li, Huizhi Qi · 2023
In this study, a data-driven quality evaluation method is investigated and developed for aviation products. It is user-centered and developed while taking the perspective of users into consideration and establishes an aviation-products quality-evaluation method centered on usability, convenience, and durability. The indicator system makes up for the disconnect between the current in-service quality evaluation conclusion and user experience; however, based on the in-service quality-evaluation index system driven by objective data and on applying the technique for order preference by similarity to an ideal solution algorithm, a data-driven aviation product in-service quality-evaluation method is established to address the shortcomings of the current evaluation methods, which are too subjective; support the quality evaluation of aviation products from a more objective, scientific, and systematic perspective; and realize data circulation and iteration updation. This method can not only provide technical support for the quality improvement of aviation products, but also open facilitate access to data links, build a data circulation system, and realize the value of data itself.