Industrial Revolution 4.0 technologies for democratic e-government services: A systematic review of transformational frameworks
Christinah Kenosi, Irina Zlotnikova, Tshiamo Sigwele · JeDEM - eJournal of eDemocracy and Open Government · 2024
This paper uses the PRISMA framework to present a systematic literature review on e-government frameworks leveraging Fourth Industrial Revolution technologies. It aims to identify, review, and analyze frameworks that incorporate emerging technologies like artificial intelligence, machine learning, algorithms, natural language processing, big data analytics, blockchain, Internet of Things, cloud computing, cognitive computing, and autonomous robots to modernize public administration service delivery. The review covers articles from 2019 to 2024, highlighting the potential of Fourth Industrial Revolution technologies to enhance government services, improve accountability, and foster citizen engagement. However, it also identifies gaps in current frameworks, such as challenges related to security, privacy, and the digital divide. The paper provides recommendations for developing transformational e-government frameworks that prioritize democratic values, social inclusion, and stakeholder participation.