Use Advanced Information Technology to Transform Organizations
DONGYEOB KIM, AND MARYAM ALAVI, Youngjin Yoo · 2023
Companies that once dominated their markets have seen their key products quickly become obsolete due to these disruptive technologies. This chapter summarizes some of the key technologies and trends that underpin these fundamental changes. It also discusses five different ways companies can use information technology (IT) as a catalyst for organizational transformation in the digital age. In summary, IT offers organizations substantial gains in operational efficiency. Installing advanced process automation technologies can lead to significant cost savings in operations. Future growth in this area will see machines that can increasingly automate and augment a wider range of complex tasks. Finally, as organizations increasingly rely on large volumes of data and digital infrastructures, cybersecurity has emerged as another key risk. In order to offer personalized services, many organizations collect personal information from their customers. In summary, to realize the creative potential of IT, the impact of advanced IT should be considered along with its potential risks.