Design of an Online Application for Administrative Documents To Improve The Quality Of Administrative Services to The Community of Paniki Dua Village, Mapanget District, Manado City
Iyam L. Dua, Deky Eko Wibowo Mundung, Selfy Manueke, Jeremia Paulus Imanuel Tumangkeng · International Journal of Arts Humanities & Social Science · 2024
Paniki Dua Village is one of the sub-districts in Mapanget District, Manado City which provides administrative services to its residents, both residents who already live in this sub-district, who will move to another sub-district or move to another city or province or who will move to another sub-district or to this village. The aim of this research is to design an online application for administrative documents to improve the quality of administrative services to the people of Paniki Dua Village, Mapanget District, Manado City. The research method used is a qualitative method which uses interviews and document analysis as instruments to obtain information from sub-districts about the community service process and documents provided by sub-districts and which are needed by community members. The results achieved are the availability of an online application design for administrative documents to improve the quality of service to the people of Paniki Dua Village, Mapanget District, Manado City.