Hyperautomation for Automating the Customer Service Operations
R. Nancy Deborah, Alwyn Rajiv S, A. Vinora, G. Sivakarthi · 2024
Hyperautomation has been applied in different sectors of the industry like information technology (IT), healthcare and medicine, banking and finance, law enforcement, agriculture, and manufacturing. Among these, sectors like IT, finance, marketing, healthcare, and transport are the industries that will be most influenced by hyperautomation. In any industry, support agent productivity can be done by leveraging customer service automation. This will help customers with minimum interactions from humans. This chapter discusses the applications of hyperautomation in customer service-related operations. The technology and the automation tools employed to streamline customer service processes are discussed. This reduces human intervention for the interactions between the customer and the company. The major benefits of hyperautomation in customer service operations are also discussed.