Surfacing Conflicts in Participatory Design: Methodological Considerations
Aakash Gautam, Deborah G. Tatar, Christian Matheis, Gopinaath Kannabiran · 2024
Surfacing conflicts in values and assumptions between stakeholders is central to building constructive relationships in a participatory design (PD) engagement. Methodological considerations are required to surface such conflicts and hold onto them as constructive elements in the design process, rather than diffusing tensions. These considerations must become part of PD practice. In this workshop, we invite PD scholars and practitioners to reflect on their practices and discuss ways to consciously reveal conflicts. In addition, we introduce the concept of “conscientious discourse” which encourages reflection on one’s own perspective while seeking to understand others. We believe conscientious discourse could be one way to surface conflicts and engage with tensions as vital constructive components. In the workshop, participants will chart methodological guidelines for embracing conflict in future participatory design projects. We will document unresolved questions and issues to share back with the broader PD community.