The AI Revolution Is Reshaping the Hospitality Industry
Kapil Saini, Renu · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2024
Rapid AI adoption is revolutionizing the hospitality industry. This study examines how artificial intelligence (AI) is altering the hotel sector, focusing on guest experiences, operational efficiency, and revenue management. This research study examines the current and future state of artificial intelligence (AI) in the hospitality business by synthesising academic research, industry reports, and case studies. AI-powered chatbots, virtual assistants, and personalized suggestions are changing hospitality. These AI-powered technologies improve customer service, speed up bookings, and give visitors customized experiences. AI is also improving hotel operations like energy usage, inventory control, and housekeeping scheduling, saving money and time. This study examines how AI has transformed hospitality revenue management, guest experiences, and operational efficiency. Understanding current trends and adoption challenges can help hospitality stakeholders use AI to innovate and compete in the fast-changing industry.