Password Managers Use Among Individuals Who Are Visually Impaired: Awareness, Adoption, and Rejection
Nancy S. Alajarmeh, Richard E. Ladner · International Journal of Human-Computer Interaction · 2024
Little research has examined the aspects of PMs’ use among individuals who are blind or visually impaired (BVI) who face extra challenges while entering credentials, such as low typing rates, low typing accuracy, shoulder surfing attacks, and verification of the entered data. This paper explores how knowledgeable BVI individuals are of digital security threats; the status of accessibility in security software; awareness of PMs among BVI; and the factors that drive rejection or adoption of PMs. Our findings revealed that the self-reported knowledge of digital security threats is high; there are many accessibility shortcomings in various security software; and the awareness of PMs among BVI individuals is relatively high, although actual use is far less. About 1/4-th of the participants in the study who tried using PMs rejected them. We found that inaccessibility, cross-platform differences, and security concerns as the top rejection factors. By contrast, convenience, effort saving, and accuracy were the primary adoption factors.