Empowering IT Maintenance with Human-AI Collaboration for Cloud Native
Weiji Wang, Wen-Da Lain, Ya-Shian Wang · 2024
We introduce an innovative paradigm to enhance cloud operations to evolve the IT infrastructure landscape and the intricate integration of cloud-native technologies. The progression towards complex application architectures necessitates stringent requirements for operational personnel. Furthermore, the expanding operational boundaries amplify the challenges in maintaining cloud environments. To tackle these challenges, we propose a pioneering human-AI collaboration model tailored to cloud-native operations. This model not only effectively mitigates risks arising from misjudgments and human errors but also substantially bolsters operational efficiency. In the medium to long term, this novel approach aids enterprises in reducing the demand for extensive IT operational workforce deployment.