Enhancing Passenger Convenience: An Efficient Speech Driven Enquiry System for Railway Stations
Leena I. Sakri, S. R. Biradar, Mitali Pramod Kulkarni, Swarna Patilkukarni, K Sahana · 2024
This paper presents a speech-based query system for railway stations. The system allows passengers to ask their queries in the form of speech and receive answers in the form of speech. It provides answers to a range of frequently asked queries, such as train information, seat availability, and PNR status, and is designed to be comprehensive and intuitive. Through the use of a combination of natural language processing, speech recognition, and database querying, the system can generate prompt and accurate responses. The speech recognition component translates the passenger's speech input into text. After parsing the text input, the natural language processing component determines the precise question the traveller is posing. The database querying component retrieves the relevant information from the railway database and generates a speech output tailored to the passenger's query. Most queries receive a response in less than 10 seconds, making the system accurate and efficient. This implementation of a speech- based query system at train stations holds promise for enhancing the overall passenger experience. By allowing passengers to ask their queries as a speech, the system can make it easier for passengers to get the information they need quickly and easily.