Retrieval-Augmented Generation: A Cutting-Edge AI Technology for Knowledge Sharing in Organizations?
Indra Ponnuswamy, Maurice Cayer · Academy of Management Proceedings · 2024
Our conceptual paper explores the potential of retrieval-augmented generative AI (RAG), an advanced AI tool, to enhance knowledge sharing within organizations. The proposed framework illustrates how RAG implementation influences knowledge sharing behaviors through increased knowledge quality and user trust, particularly in the context of cultural openness and leadership support. The hypothesized relationships integrate perspectives from knowledge management, organizational behavior, information systems, and technology adoption research. The paper discusses multiple theoretical contributions, addressing debates on technology's role in enabling versus disrupting existing socio-technical systems. The analysis emphasizes the importance of conscious change management and active participation to foster mutual understanding with intelligent tools over time.