Unveiling Information Through Narrative In Conversational Information Seeking
Vahid Sadiri Javadi, Johanne R. Trippas, Lucie Flek · 2024
Searching through conversational interactions has been emphasized as the next frontier. Nowadays, conversational agents can generate natural language responses, transforming how we search for information. A key challenge in conversational information-seeking is how these agents present information: should they only reflect facts, cater to human cognitive preferences, or strike a balance between them? These challenges raise questions about aligning conversational agents with human cognitive processes. Our position paper emphasizes the role of narrative in addressing these questions. We explore how narratives influence human comprehension and propose a framework for optimal conversational narratives. These narratives aim to enhance interaction between humans and conversational agents in explanatory information-seeking scenarios.