Care Layering: Complicating Design Patterns
Maya A Kaneko, Caitlin Lustig, Daniela K. Rosner, Audrey Desjardins · Designing Interactive Systems Conference · 2024
Over the past two decades, discussions of design patterns have turned from encouragement (what to do) toward discouragement (what to avoid). Termed dark, deceptive, or otherwise harmful, user experience (UX) patterns that serve to monetize engagement while reproducing and sedimenting structural inequities are prevalent, which calls for a shifting conversation around UX development and learning. This pictorial uses a visual case study of a childcare worker platform to help critically contextualize largely abstracted or universalizing UX patterns. Developing a form of critical documentation we call Care Layering, we show how approaching UX patterns as embodied and culturally-situated resources sheds light on both limitations and opportunities around gig work platform engagement. We end with a discussion of how Care Layering helps designers work towards greater accountability in UX design.