Advancements in Chatbot Technology for Enhanced Customer Support in Online Retail
N Keerthi Kumar, K. Maheswari, A. Backia Abinaya, J. B. Ramya, Pavan Kumar Ande, Christu Paul Ramaian · 2024
In order to improve customer service and boost sales, this paper describes the creation of an ecommerce sales chatbot. In order to grasp natural language, the system employs machine learning. It is based on a chatbot that is modular. Framework. There are several parts to the system. A web-based framework for natural language teaching comes first. Chat bots are employed in a variety of industries, including e-commerce, healthcare, and education. The objective of this venture is to make Hebron, an online chatbot for the Contract College People group Shopping center. Python and Respond are both utilized in the chatbot's creation. Conventional customer service chatbots frequently copy human discussion, yet they have serious protection and data adaptability issues. Here, we present SuperAgent, a customer support chatbot that utilizes broad and promptly open internet business data.