Trust in a Human-Computer Collaborative Task With or Without Lexical Alignment
Sumit Srivastava, Mariët Theune, Alejandro Catalá, Chris Reed · 2024
Lexical alignment is a form of personalization frequently found in human-human conversations. Recently, attempts have been made to incorporate it in human-computer conversations. We describe an experiment to investigate the trust of users in the performance of a conversational agent that lexically aligns or misaligns, in a collaborative task. The participants performed a travel planning task with the help of the agent, involving rescuing residents and minimizing the travel path on a fictional map. We found that trust in the conversational agent was not significantly affected by the alignment capability of the agent.