Exploring Social-Robot Collaboration in the Tourism Sector and Implications on Human Resource Management
Manvinder Singh, Nilesh Arora · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2024
The travel sector is one of the fastest growing sectors today, and this research study aims at analyzing the complexity of social-robot collaboration (SRC) in the dynamic arena of the corporate world. By analyzing the symbiotic relationship between individuals and societal robots, the study analyzes the impacts of HRM practices focused on the tourism corporate environment. The methodology comprises a multifaceted approach addressing literature reviews and empirical analyses. Through the viewpoints derived from robotics, human-computer interaction, and HRM, the work aims to furnish a full-spectrum picture of the way that the relationship of social robots affects different dimensions of the workplace. Central topics that are to be investigated include employee engagement, organizational culture, talent development, and the workforce dynamics at large. The investigation intends to reveal the obstacles as well as opportunities that are emerging from SRC to reveal how these interactions affect tourism organizations' HRM practices.