Request Fulfillment Procedure Planning Internet Network Services in Rise Center Building with Information Technology Framework Library Infrastructure V3
Ritzkal Ritzkal, Yuggo Afrianto, Yunita Yunita, Indra Riawan, Fitrah Satrya Fajar Kusumah, Wildan Mahmud · Mathematical Modelling and Engineering Problems · 2024
One of the government's frameworks, IT-IL, focuses on information technology services to deliver effective work in optimizing the use of technology in administering Internet services.The goal of this research is to create a draft operational standard procedure and construct an Internet service system that aligns with the IT-IL v3 framework's Internet service request fulfillment process.The flow diagram approach (analysis, implementation, and testing) is the methodology employed.The procedure's design yields data collection through observations, questionnaires, and interviews, with the questionnaire being distributed based on five factors: tangible evidence, empathy, dependability, assurance, and responsiveness.The SOP draft procedure creates a draft SOP that has been verified by the administrator.This draft SOP handles network troubleshooting, account registration, socialization of the login hotspot at the rise center, performing the bandwidth limit, and network verification.It is derived from the request fulfillment process of the Internet network service using the IT-IL V3 framework.Using the IT-IL v3 framework, the researchers may make inferences from the output of Rise Center, the Internet service provider's request fulfillment method, based on the study findings.As a result, the researchers' questionnaire, which consists of thirty questions, employs five criteria.Physical proof averages 2.13, empathy averages 2.06, reliability averages 2,11, response averages 2,03, guarantees averages 2.54, and this leads to draft systems SOP launching the network, account registration, socialization, how hotspot login is blocked rise center, launching bandwidth limit, and network verification.These are the results that are presented as averages for each of the five criteria.