Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government
Kun-Hsien Lin, Cheng-An Shen, S. Cheng · 2024
Since the onset of the COVID-19 pandemic, all Countries have been actively promoting adaptive governance in the digital government. Initiatives such as remote work, online application processes, and telemedicine have seen significant advancement. Pre-trained AI chatbots can be pre-equipped with specialized knowledge relevant to government agencies and can seamlessly convert non-structured verbal queries from the public into correctly formulated questions with standardized answers. This capability ensures that individuals no longer face difficulties in obtaining the desired responses due to variations in the order or inadequacy of question descriptions.This study has three main research objectives. First purpose is to enhance the precision of pre-trained AI chatbot responses through the utilization of normalized training corpora methods. Second purpose is to construct a functional robot capable of answering tax-related questions and providing services. The third purpose is to evaluate the original training corpora and system responses of the robot through practical inquiries in this study.