Empathetic and Emotive Design Heuristics
Elizabeth M. Borycki, Ryan Kletke, Claire le Nobel, Georgia McWilliams, Sandy Whitehouse, Andre William Kushniruk · Studies in health technology and informatics · 2024
The design of user interfaces and systems that promote positive emotional interaction and reaction from end users is becoming a critical area in the design of applications and systems for use by the general population. In this paper we describe our work in the creation of a set of empathetic design heuristics that were developed from examination of the literature in this area within the context of healthcare user interface design. The heuristics and their potential application are explored.